In-depth support – from estimate, to installation, to ongoing maintenance.
Here's what you can expect:
Get a rough idea of your costs, fast. A quick estimate includes pricing for our various ranges, basic performance information, and average lead times. We’ll usually get back to you within 24 hours.
The information you need to start planning. Our full quotes go into detail about pricing and performance, and include a range of model and budget options. This option will take 1-3 weeks to complete.
Decision making support from sustainability experts. We can act as consultants for any kind of building projects, helping with information and decisions around design, efficiency, budget and logistics.
The job doesn’t end with design. We provide detailing, certification, and installation documentation as needed throughout the build. We’re happy to collaborate with architects, builders and council if they need more information.
Delivery & Onsite Support
Making sure our product gets there safely – and gets installed correctly. Our quotes include delivery, import and customs fees so you don’t have to worry about the product getting there. We also offer on-site assistance for your builder as needed, to make sure your windows and doors are installed properly.
After sale Service
We want our product to work for you, so if your windows or doors need adjustments, corrections, or extra parts after installation, we can help. If something isn’t working, we will provide sufficient solutions.
Our windows are designed to last – and so is our service. We want our products to stay in peak condition for as long as possible, so we provide ongoing support with maintenance, even years after installation. No matter how big or small the project, we’re always happy to help with maintenance issues.